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Privacy Policy 

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One Thousand Words is committed to protecting your privacy and handling your personal data with transparency, integrity, and care. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).

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1. Who We Are
One Thousand Words is a marketing agency specialising in guerrilla and experiential campaigns. For the purposes of data protection law, we act as the data controller of your personal information.

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2. Information We Collect
We may collect and process the following categories of personal data:

  • Contact details, including your name, email address, phone number, and company information

  • Project-related information you provide to us in briefs, communications, or enquiries

  • Technical data, such as IP address, browser type, and website usage data collected via cookies

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3. Lawful Basis for Processing
We process your personal data under the following lawful bases:

  • Legitimate Interests: To respond to enquiries, manage client relationships, and deliver our services

  • Contractual Necessity: Where processing is required to fulfil a contract or take steps prior to entering into one

  • Legal Obligation: Where we are required to comply with applicable laws and regulations

  • Consent: Where you have explicitly agreed to specific uses of your data (such as marketing communications)

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4. How We Use Your Information
Your information is used to:

  • Communicate with you and respond to enquiries

  • Deliver and manage our marketing services and campaigns

  • Improve our website, services, and user experience

  • Maintain internal records and operational processes

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5. Data Sharing
We do not sell or commercially trade your personal data.
Where necessary, we may share your information with carefully selected third parties (such as production partners, suppliers, or technical service providers) strictly for the purpose of delivering our services. All such parties are contractually bound to handle your data securely and confidentially, in compliance with GDPR standards.

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6. International Transfers
Where your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

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7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

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8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

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9. Your Rights
Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

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10. Cookies
Our website uses cookies and similar technologies to enhance user experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

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11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal or operational requirements. The latest version will always be available on our website.

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12. Contact
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact: weare@onethousandwords.com​

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